What Is the Apidly Shipping Policy Generator?
The Apidly Shipping Policy Generator creates comprehensive shipping policies for e-commerce businesses selling physical goods.
The generated policy communicates your shipping methods, delivery timeframes, costs, tracking options, and procedures for handling shipping problems with precision and clarity.
The generator covers domestic and international shipping scenarios with jurisdiction-appropriate terms.
Why Your Business Needs a Shipping Policy
Shipping is the number one source of customer inquiries for e-commerce businesses. Questions about delivery times, shipping costs, tracking, and international duties account for the majority of support tickets.
A comprehensive shipping policy answers these questions before they are asked, reducing support volume and improving customer satisfaction.
Consumer protection laws in many jurisdictions require disclosure of delivery terms before purchase. The EU Consumer Rights Directive mandates that delivery timeframes and costs be communicated as pre-contractual information.
In the EU, if no delivery date is specified, the default maximum delivery period is 30 days from the order date.
A shipping policy also protects your business when deliveries go wrong. By clearly stating when risk of loss transfers to the buyer, how long customers have to report problems, and what remedies are available, you establish a framework for consistent dispute resolution.
For international sellers, a shipping policy that addresses customs duties, import taxes, and delivery restrictions reduces the most common international order complaints.
Customers who understand their responsibility for import charges before purchase are far less likely to refuse delivery or request refunds.
Shipping policies also impact marketplace performance. Amazon, eBay, and Google Shopping favor sellers with clear shipping policies and accurate delivery commitments.
Key Features and Capabilities
The generator creates policies covering both domestic and international shipping with distinct sections for each.
Domestic shipping terms specify available methods, delivery timeframes, and costs. International shipping sections add customs information, restricted items, and country-specific delivery notes.
Carrier and delivery timeframe specifications list your shipping partners and expected delivery windows for each service level. The generator distinguishes between processing time and transit time so customers have accurate expectations.
Shipping cost disclosures explain your pricing model transparently, whether flat-rate, weight-based, destination-based, or free above a threshold.
Order tracking provisions describe how customers receive tracking information, which carriers provide tracking, and how to access updates.
Lost and damaged shipment procedures establish a clear process for reporting problems. The policy defines reporting windows, required documentation, and available remedies including reshipment and refund options.
Free shipping conditions specify minimum order thresholds, eligible product categories, geographic limitations, and promotional period terms.
Customs and import duty disclaimers for international orders clearly state that the buyer is responsible for import duties, taxes, and customs fees. The generator includes this information prominently.
Shipping restrictions and prohibited items sections identify products that cannot be shipped to certain destinations due to carrier restrictions, export controls, or hazardous materials regulations.
This prevents order cancellations and customer frustration from unshippable orders.
How It Works
Enter your shipping details in the dashboard. The generator asks about your shipping zones, carriers, delivery timeframes per service level, pricing model, and handling procedures.
Specify your domestic shipping options including standard, expedited, and express tiers with their respective times and costs. Add special handling options for fragile, oversized, or perishable items.
Define your order cutoff times and processing schedules including business days, weekends, and holidays.
Configure your international shipping terms. Select which countries you ship to, specify restricted items, define customs documentation practices, and set your duties-paid versus duties-unpaid shipping policy.
Define your procedures for handling shipping problems. Specify how customers should report issues, within what timeframe, what evidence is required, and what resolutions you offer.
Review and publish the policy. The generated document organizes information with clear headings, tables for shipping rates and timeframes, and a FAQ section addressing common customer questions.
Customers can quickly find answers to their specific questions without reading the entire document.
Compliance Coverage
EU Consumer Rights Directive requirements are addressed, including pre-contractual delivery information, the 30-day default delivery period, consumer rights when delivery is late, and risk of loss during transit for consumer transactions.
US FTC requirements for shipping disclosures are covered, including the Mail Order Rule provisions about shipment timing and delay notifications.
Australian Consumer Law delivery guarantees are incorporated, ensuring statutory rights regarding delivery within a reasonable time are communicated.
UK consumer protection requirements are included, reflecting the Consumer Rights Act 2015 provisions and the 30-day default delivery period.
International trade compliance considerations are addressed through restricted items guidance and customs documentation best practices.
Get Started Today
Set clear shipping expectations, reduce support tickets, and protect your business from delivery disputes with a professional shipping policy.
The Apidly Shipping Policy Generator creates detailed, customer-friendly policies tailored to your operations in minutes. Generate your shipping policy now.